Do your clients get you? Maybe they don't
According to the American Customer Satisfaction Index (ACSI®) overall customer satisfaction in the U.S. is at an all-time low. The decline began before the advent of COVID-19, but the pandemic has accelerated and deepened it.
How can we connect with our clients and give their pets the best care?
In this episode of Keeping it Real on Vet Candy TV, Cornell University College of Veterinary Medicine's Dr. Michelle Moyal and Dr. Patrick Carney talk about ways to connect with you clients to ensure they understand how to keep their pets happy and healthy.
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