How to Increase Pet Owner Visits When Your Phone Stops Ringing: Recession-Proof Strategies for Veterinary Practices
Economic uncertainty changes everything. Pet owners who previously scheduled wellness exams without hesitation now pause before committing. The phone rings less frequently. Appointment cancellations increase. According to recent industry data, veterinary visits dropped 2.7% from 2021 to 2023, while practices simultaneously face staffing shortages and rising costs.
Branding Secrets for Your Clinic
Taking care of pet health is the heart of every clinic. Good pet care needs to be the foundation of every practice, but if it's the only focus the clinic might not be as successful as it could be. Great health care at the expense of customer service can result in high customer turn over, and at best lackluster reviews. Here are a few reasons why branding your clinic as a business that cares about customer experience really matters.